Terms of sale

Availability. Listing a piece is an invitation to buy, not a guarantee that it is in stock. We hold stock of everything on the site, but if a piece runs out between your order and our warehouse we will tell you, and you can wait for the next batch or take a full refund.

Prices. Shown in USD and set at the time of order. Taxes are calculated at checkout where they apply. If a price is listed in obvious error, we will contact you and either honour it or cancel and refund.

Payment. Taken at checkout through Stripe. Your order is confirmed when payment succeeds, not when checkout opens.

Discount codes. One code per order unless stated otherwise. Codes have no cash value and can be withdrawn at any time. Codes offered for a first order are for a first order.

Natural variation. Every piece is photographed as it actually is. Wood grain and finish can vary from piece to piece and look different in different light. What you receive will match the photographs closely but not identically.

Dimensions. Listed to the nearest quarter inch. Check access before you order. See shipping and delivery.

Cancellation. Within 12 hours of ordering you get your payment back, less the payment processing fee. Between 12 and 24 hours we refund 75% of the order total. After 24 hours an order can no longer be cancelled. See cancellations and returns.

Returns. Unopened boxes can be returned within 14 days of delivery, with the collection cost taken from the refund. The payment processing fee, about 3% of the order, is not refunded on a cancellation or a return. Minor damage is refunded at 5% to 10% of the order; moderate or major damage is replaced. Damage must be reported within 48 hours of delivery with photographs. See cancellations and returns.

Liability. Nothing here limits your statutory consumer rights.

Contact. support@koziloft.com .