Returns

Unopened boxes only. If you change your mind, we accept a return within 14 days of delivery provided the box has not been opened and the piece is exactly as it left the shop. Once a box is opened we cannot take the piece back as a change of mind, because a one of a kind piece that has been handled cannot be sold again as new.

Faulty or damaged pieces are different. If a piece arrives damaged, has a defect, or is not what was described, it is covered whether the box is open or not. You have to open a box to find a cracked top, and we are not going to penalise you for looking. Tell us within 48 hours of delivery, send photographs, and we will repair, replace or refund it.

Delivered and set up in your room. Where we deliver locally and place the piece for you, there is no box to leave unopened. Inspect it before the delivery leaves. Anything you raise at that point we put right.

Commissions and built to order. A piece built to your dimensions or in a species you chose cannot be returned for a change of mind at all. It is still covered if it arrives faulty or does not match what we agreed.

What counts as a fault. Solid wood moves. Seasonal expansion, colour shifting as the wood ages, and variation in grain are characteristics, not defects. Joinery failure, finish failure and anything structural is on us.

Return shipping. If the piece is faulty or not as described, we cover collection. For an unopened change of mind return, the collection cost comes out of the refund.

How to start one. Email admin@1st-bond.com with your order details and photographs. We reply within one business day.

Refunds go back to the original payment method, usually within five business days of the piece arriving back with us.